Pinnacle Customer Experience Award 2020 logo

March 26, 2020


For Immediate Release: 3/26/2020

ROSEBURG, Ore. – Avamere at Oak Park, an assisted living community, earned Pinnacle Quality Insight’s 2020 Customer Experience Award. The senior living community qualified for the award in the following categories:

  • Safety/security
  • Cleanliness
  • Transportation needs
  • Variety of food/menu choices
  • Move-in process
  • Recommend to others
  • Overall satisfaction
  • Overall customer experience

Throughout 2019, a sampling of Avamere at Oak Park’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Avamere at Oak Park in specific categories.

Avamere at Oak Park earned this award along with 10 other Avamere Living communities.

Each month, Avamere Living leadership review these real-time survey results to gain a better understanding of resident needs and make improvements when necessary.

“It’s an honor for our Avamere Living staff to be recognized for their dedication to quality care,” said Sarah Silva, Division President of Community-Based Care, Avamere Living. “This is a true example of our phenomenal team living our mission to enhance the life of every person we serve.”

By qualifying for the Pinnacle Customer Experience Award, Avamere at Oak Park has satisfied the rigorous demand of scoring in the top 15% of senior living communities nationwide across a 12-month average. Earning this prestigious award aligns with Avamere’s Quality Priority, a focus on providing quality care and receiving outstanding feedback from residents, patients, and family members.

About the Avamere Family of Companies

Founded in 1995 and based in Wilsonville, Oregon, the Avamere Family of Companies provides assisted living, independent living, memory care, rehabilitation, home care, transitional care, and more. Today Avamere’s diverse companies operate in over 250 locations across 19 states with over 8,800 employees. Avamere is proud to be considered one of Oregon’s most admired companies as they continue to serve their valued patients and residents. For more information, please visit avamere.com.

Avamere Family of Companies

25115 SW Parkway Ave, Suite B

Wilsonville, OR 97070

For press inquiries, please email press@avamere.com.

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