Avamere Skilled Advisors, LLC and the companies Avamere Skilled Advisors, LLC supports (“Avamere”) comply with applicable federal civil rights laws, including Section 1557 of the Affordable Care Act (ACA), and do not discriminate on the basis of race, color, national origin, age, disability, sex, gender identity, sex stereotyping (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)). Avamere does not exclude people or treat them differently because of any of these factors.
Avamere:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters
- Information written in other languages
If you need these services, contact your local Avamere facility social services or admissions director where you or your loved one is residing.
Filing a Grievance
If you believe that Avamere has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, gender identity, or sex stereotyping, you can file a grievance with your facility’s local § 1557 Coordinator or with our designated Enterprise § 1557 Coordinator:
Enterprise § 1557 Coordinator
Avamere Skilled Advisors – Attn: Compliance Officer
25115 SW Parkway, Suite B, Wilsonville, Oregon 97070
Phone: 503-570-3405
Fax: 503-783-2481
Email: compliance@avamere.com
Grievances can be filed in person, by mail, fax, or email. A copy of our full grievance procedure is available upon request.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building, Washington, D.C. 20201
1-800-368-1019
1-800-537-7697 (TDD)