NOTICE OF NON-DISCRIMINATION AND TRANSLATION SERVICES

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DISCRIMINATION IS AGAINST THE LAW

Avamere Skilled Advisors, LLC and the companies Avamere Skilled Advisors, LLC supports (“AVAMERE”) is required to comply with applicable federal civil rights laws, including Section 1557 of the Affordable Care Act (ACA), which prohibits discrimination on the basis of race, color, national origin, age, disability, sex, gender identity, sex stereotyping (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)). AVAMERE strives to provide an inclusive environment and to treat people equally regardless of any of these factors..

AVAMERE:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language assistance services to people whose primary language is not English, which may include:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact your local AVAMERE facility social services or admissions director where you or your loved one is residing.

FILING A GRIEVANCE

If you believe that AVAMERE has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, gender identity, or sex stereotyping, you can file a grievance with your facility’s local § 1557 Coordinator or contact the AVAMERE SPEAK-UP HOTLINE.

AVAMERE SPEAK-UP HOTLINE
Toll-Free: 1-800-868-1287
Online: https://www.avamere.com/speak-up-hotline

All calls can be anonymous and all callers are
protected from retaliation.

Grievances can be filed in person, by mail, fax, or email. A copy of our full grievance procedure is available upon request.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone:

Electronically: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
Via mail:
U.S. Department of Health
and Human Services
200 Independence Avenue, S.W. – 509F
Washington, D.C. 20201